Refund policy

Refunds Exchanges & Return Policy

General Information

Any access or use of Streetwear Chef signifies your consent to the following policies, terms, and conditions. Prior to taking any legal action or raising any external dispute, please contact us at Streetwear Chef directly and notify us of the nature of your issue with the view of reaching a mutually agreeable solution.

Cancellations

If an order needs to be canceled or changed please contact us within 12 hours, but during sales, cancellations may not be possible.

Order Changes

If the change is associated with changes in sizing and color we may or may not be able to grant that request after 12 hours or if the order has been processed

Exchanges

We do not offer size or color exchange, please read our size chart carefully and contact us for a size recommendation and note that digital color may differ slightly from real life.

Payments and Charges

When an order is placed on streetwearchef.com and payment is confirmed, you will receive an email confirming the order and the billing details. Order acceptance occurs when the funds have been received and the product(s) have been dispatched to you.

Streetwear Chef reserves the right to amend prices on the website. Despite our endeavor to maintain accurate and correct pricing on the website, there may be mistakes from time to time. If there is a mistake, you will be notified by email before your order is dispatched to you.

Shipping costs are not included in the prices of our products. Shipping costs are determined by the requested shipping address and the value of your order.

To request a modification or cancellation to your order, please email: support@streetwearchef.com as soon as possible. Please note you must reach out for change or cancellation within 24 hours.

Once an order is submitted, Streetwear Chef is not responsible for ensuring that it can be modified or canceled prior to shipment.

Returns and Exchanges

Streetwear Chef does not accept any returns or exchanges.

Streetwear Chef does not assume any responsibility for the loss or damage of returned goods while they are in transit from the customer.

It is the customer’s responsibility to ensure the accuracy and correctness of the shipping address and to oversee its transit condition for pickup. If any matters of liability arise, they will be dealt with and settled between the seller and the customer directly. The terms and conditions of the respective seller will apply.

Out-of-Stock Products

In the situation that an item on our end is out of stock. We will contact the buyer as soon as that happens and there are 2 given options: refund or exchange. If the buyer does not respond we will hold the order indefinitely until a response is given.

Special Authorized Refund Scenarios

The following are policies for special refund situations which are authorized by the store: 

In case of return/exchange, the buyer must bear the cost of returning the products to the seller.

If there is a buy 1 get 1 sale discount and one item must be refunded we will provide the maximum possible discount per unit averaged. Ex. (Buy 1 get 1 50% off. The maximum discount will be 25% off per product and we will keep 75% of the product that is still being shipped)

Refunds take 2-5 business days to process.

Damaged Item

We will only accept a refund if the item was damaged prior to shipping. Please do not attempt to abuse this policy and purposely damage the item; we have an accurate quality control team and there are areas that are inspected prior to shipping. Situations like loose threads, closed buttons, and things of that manner are not considered damaged products. If we determine that the damage was inflicted by the customer we will not allow for a refund. On the rare occasion that the item is damaged please keep the tags on within its original bag to prove it was not worn and then contact us. This must be done within 7 days or you may not be eligible for a refund.

Lost or Damaged Items During Shipment

You understand and agree that Streetwear Chef shall not be liable for any direct or indirect damage done by any of the services we provide. Streetwear Chef also does not assume any responsibility for lost packages once we have shipped your order to the requested address. All items are purchased at your own risk. Any issues related to lost packages or damage caused by shipping are to be taken up by you with the shipping company directly. Streetwear Chef will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. In the scenario that a refund can be deemed, you must claim it within a 90-day eligibility period or the order will be closed.

Price Adjustments and Price Matching

We are unable to provide price adjustments to reflect current discounts or promotions. Time-limited promotions cannot be applied retroactively. Additionally, while we strive to offer competitive pricing, we do not price-match other retailers.

Shipping Information

The average processing time is 3-10 business days, but please allow up to 14 days for busy seasons. Shipping times may vary depending on the destination. Once a package is shipped, packages will arrive between 7-20 days, but we have no control over how long it will take to arrive. We also have no control over international customs delays. By placing an order with us, you accept the risk that your package may be delayed during shipment for force majeure events.

UK & European Customers

Please note that orders to the EU will be subjected to VAT tax/clearance fees upon delivery. In cases of refunds, these will not be reimbursed. We will also not refund orders where the customers reject the package and do not pay the tax.

For countries outside of the EU, the customers are liable for any duties, taxes, and customs fees levied by the country to which the order is being shipped to. We will not refund orders if the customers refuse to pay these charges and reject the package. In cases of refunds, these charges will not be reimbursed.

Returned to Sender and Unclaimed Packages

In the event that an order is returned to the overseas warehouse of the logistics company, marked as “Return to Sender,” “Unclaimed” or “Refused,” the customer will be contacted and a postage fee will be applied for the cost of re-shipping. If the customer decides they no longer want to proceed with the reshipment of the package or does not settle the reshipment invoice by the deadline, the parcel will be disposed of as an unclaimed item in accordance with the process of the overseas warehouse and the policy of the logistics company.

Note that Streetwear Chef is not responsible for the safe retrieval of returned to sender, refused, or unclaimed packages.

Order Settlement

All orders must be settled in 6 months or less regardless of their status: delivered, processed, canceled, refunded, or reshipped. After a 6-month time period, orders will be automatically archived and we will not be able to make any adjustments.